Your Success Unlimited (YSU)
Terms and Conditions
Website and Your Success Unlimited Service Platform
This Site is owned and operated by Your Success Unlimited Inc (YSU). This Site is an e-commerce website. By using this Site or accessing services, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site; or
- Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up-to-date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Service Definitions and Scope
- Coaching:Non-directive, facilitating awareness and self-directed learning.
- Mentoring:Directive, guiding and advising for personal and professional growth.
- Training:Directive, providing expert instruction.
- Consulting:Semi-directive, offering industry best practices and expertise.
Sale of Goods and Services
These Terms and Conditions govern the sale of goods and services available on our Site. The following goods are available on our Site:
Goods: Courses, Books, and other Products.
Services: Private support including coaching, training, mentoring, and consulting.
YSU will provide all necessary materials for the delivery of the Services as outlined in the Service Proposal.
All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Pricing and Payment Terms
- The total cost of the Services is set out in the Service Proposal.
- YSU will commence preparation and delivery of Services once the Fee is paid in full (unless alternate payment terms are agreed upon).
- All materials required for the Services are included in the Fee (the “Materials”).
- YSU accepts payments via Credit Card, PayPal, e-Transfer, and in some cases, invoicing.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Refunds
Refunds for Goods: Refund requests must be made within 30 days after receipt of your goods.
Refunds for Services: YSU has a transparent refund policy regarding services:
- Services that have been delivered are non-refundable.
- Services that have not been delivered are 100% refundable.
- For prepaid services, clients are eligible for a prorated refund based on the portion of services not yet delivered.
- Refund requests must be submitted in writing to [email protected] and will be processed within 15 business days.
- Any applicable transaction fees incurred during the refund process will be deducted from the refunded amount.
By purchasing services from YSU, clients acknowledge and agree to this refund policy.
Travel Expenses
YSU will charge the Client for legitimate and reasonable travel expenses as part of the fee for on-site services and in so doing will endeavour to seek out the most economical and reasonable travel arrangements, taking into account such matters as total travel time and convenience of travel times.
- Use of personal vehicle: Per-kilometer rate consistent with current CRA Kilometric Rates, plus parking fees. YSU will charge a per-kilometre rate consistent with current CRA Kilometric Rates, and any out-of-pocket parking fees. The YSU starting point varies according to the YSU team member https://www.canada.ca/en/revenue-agency/corporate/about-canada-revenue-agency-cra/travel-directive.html)
- Air and Rail: YSU will charge the client for actual expenses as indicated on the ticket(s) purchased, including any taxi, car service or personal parking fees.
- Accommodations: YSU will select accommodations listed on the Government of Canada Accommodation Directory and claim the actual expense as indicated on the paid receipt.
https://rehelv-acrd.tpsgc-pwgsc.gc.ca/hebergement-accommodation-eng.aspx
- Per Diem/Meals: YSU will claim meals in accordance with Travel in Canada Government of Canada rates for the entirety of the travel period. The Client will not be charged for meals provided by the Client.
Term and Termination
- The Agreement remains in effect until the completion of services, unless terminated by mutual agreement.
- If the Client terminates after services commence, they must provide 10 days written notice.
- Refunds for prepaid services will be prorated for work not yet delivered.
- If YSU terminates due to the Client's breach, no refunds will be provided.
Third-party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Intellectual Property
- All rights to Services, Materials, and programs remain with YSU and its creators.
- Clients may use Materials solely for internal business purposes.
- Sharing, reselling, or modifying Materials without written consent is strictly prohibited.
Confidential Information
Each party shall preserve as strictly confidential and proprietary all information and material, whether or not marked as confidential, including but not limited to client information, materials, data, strategic plans, financial information, personnel files, customer (or potential customer) lists, intellectual property, or other information that the other party may provide to receiving party, or the receiving party may receive, in connection with the Agreement (collectively "Confidential Information").
The provisions of this Article will not apply to any information that: (i) the receiving party can establish, by documentary evidence, was already known by it at the time of initial disclosure by the disclosing party; (ii) is or becomes publicly known through no wrongful act of the receiving party; (iii) is rightfully received from a third party without similar restriction provided that the third party did not come into possession of the Confidential Information as a result, directly or indirectly, of a breach of an obligation of confidentiality owed by any person to the disclosing party; (iv) the receiving party can establish, by documentary evidence, was independently developed by or on behalf of the receiving party without reference to the disclosing party; or (v) is approved for release by written authorization of the disclosing party.
The receiving party acknowledges and agrees that any disclosure of Confidential Information to its competitors, suppliers, customers or employees, or to the general public, would be highly detrimental to the interests of the disclosing party. The receiving party shall hold the Confidential Information in strict confidence, and only use the Confidential Information for the purposes of carrying out its obligations pursuant to this Agreement. The receiving party agrees that in the event of a breach or threatened breach of this Article, the disclosing party may be irreparably harmed such that monetary damages will not adequately compensate for its injuries. In the event of any such breach, the disclosing party shall be entitled, in addition to any rights or remedies it may have at law or in equity, to temporary and permanent injunctive relief issued by any court of competent jurisdiction.
Code of Conduct
YSU Commitments
YSU is committed to upholding the highest professional and ethical standards in all its services. To ensure integrity and quality, YSU pledges to:
- Provide accurate and truthful representations of its services, expertise, and qualifications.
- Uphold strict confidentiality protocols and secure data management.
- Respect diverse cultural backgrounds and maintain professional boundaries.
- Continuously assess service effectiveness and reserve the right to suspend services if they are deemed ineffective for the Client.
Client Commitments
To foster a productive and successful engagement, clients are expected to adhere to the following commitments:
Engagement & Participation
- Actively participate in all services, including coaching, training, and mentoring sessions.
- Stay committed to the agreed-upon program goals and take necessary steps toward achieving them.
- Communicate openly, honestly, and in a timely manner regarding progress and challenges.
- Respect intellectual property by refraining from unauthorized sharing or distribution of materials.
Performance Expectations
- Demonstrate consistent effort and commitment to the process.
- Implement recommended strategies and action plans in good faith.
- Conduct oneself professionally in all interactions with YSU staff and other participants.
- Provide constructive feedback to enhance program effectiveness.
Financial Responsibilities
- Ensure timely payment of service fees as per the agreed terms.
- Fully understand the payment terms, including installment plans (if applicable).
- Adhere to cancellation, rescheduling, and refund policies as outlined in the agreement.
- Notify YSU promptly of any financial concerns that may impact service continuity.
Confidentiality & Ethical Conduct
- Maintain confidentiality regarding program materials and proprietary information.
- Respect the privacy of fellow participants and avoid unauthorized sharing of discussions.
- Adhere to professional codes of conduct and ethical guidelines set forth by YSU.
- Avoid conflicts of interest and disclose any potential ethical concerns proactively.
By engaging with YSU, clients agree to uphold these commitments to ensure a positive, professional, and results-driven experience for all parties involved.
Open Office Hours & Community Engagement Guidelines
At YSU, we are committed to fostering a safe, supportive, and productive space where participants can thrive. Whether you’re joining an open office hours session or engaging in the community, these guidelines ensure a positive experience for all.
Open Office Hours Participation
- Stay Focused & Engaged: These sessions are designed for career-related discussions, professional growth, and leadership development.
- Be Prepared: Come with specific questions or topics to discuss.
- Keep contributions relevant and concise to allow time for others.
- Maintain Professional Conduct: Be respectful and mindful of everyone’s time.
- Avoid sharing sensitive personal details.
- Engage with a positive and constructive
- Additional Notes:
- Attendance is optional.
- Sessions vary in size; private coaching is available for in-depth support.
- Sessions will not be recorded for privacy reasons.
Community Engagement Guidelines
We’ve designed these community standards to create an inclusive, growth-oriented environment. As our community evolves, these guidelines will be refined to meet its needs.
Build Authentic Relationships: This is a collaborative space—not a marketplace.
- Approach interactions with curiosity, generosity, and a positive attitude.
- No selling, self-promotion, or content marketing—this is a space for shared learning, not business transactions.
Promote a Respectful & Supportive Culture: A thriving community depends on thoughtful contributions and mutual respect.
- Support each other with encouragement, insights, and peer-to-peer learning.
- Keep discussions on-topic, intentional, and constructive.
- If you come across content that violates these guidelines, report it to [email protected].
Terms of Use & Accountability:
- By participating, you agree that YCU may use posts and discussions for marketing and promotional purposes.
- Opinions shared within the group belong to individual participants—what works for one may not work for another.
- YSU is not responsible for the accuracy of community-shared content but will monitor for best practices.
- Participation is a privilege, not a right—violations of these guidelines may result in removal from the community.
Zero tolerance for:
🚫 Hate speech, discrimination, or bullying
🚫 Deceptive, harmful, or defamatory content
🚫 Any behavior that creates an unsafe environment
By being part of this space, you’re helping build a community of growth, learning, and mutual success. Thank you for your contributions!
Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario.
Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions.
All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate YSU, and the way we expect users to behave on our Site.
Dispute Resolution Process
YSU is committed to resolving disputes in a fair, timely, and efficient manner. If a dispute arises, the following steps will be followed:
Direct Negotiation
- The parties will attempt to resolve the dispute through direct communication.
- A written request for resolution must be submitted by the party raising the dispute.
- Both parties will engage in good faith discussions for up to 15 days to reach a resolution.
Mediation
- If direct negotiation fails, either party may request mediation.
- A neutral third-party mediator, agreed upon by both parties, will facilitate discussions.
- Mediation will take place in Ontario, Canada, unless otherwise agreed.
- Mediation costs will be equally shared by both parties.
- The objective is to reach a mutually acceptable resolution within 30 days.
Arbitration
- If mediation fails, the dispute will be resolved through binding arbitration.
- Arbitration will be conducted in Ontario, Canada, in accordance with the Arbitration Act.
- An independent, professionally qualified arbitrator will be appointed.
- The arbitrator's decision will be final and legally binding.
- Costs for arbitration will be determined as part of the arbitration decision.
By agreeing to these Terms and Conditions, both parties waive the right to pursue legal action in court, except for enforcing an arbitration decision or seeking injunctive relief for breaches of confidentiality or intellectual property.
Representations and Warranties
YSU warrants to Client as follows:
- YSU is an expert in the field of professional coaching, leadership development and training and has and will have, during the service period, the technology, personnel and systems necessary to perform its obligations under this Agreement;
- YSU will perform the Services in a professional and workmanlike manner and in accordance with the highest industry standards;
- YSU will maintain insurance with responsible insurers against such risks and in such amounts that could reasonably be expected to be carried by persons acting prudently and in a similar business to that of YSU; and
- YSU will ensure that it has and will maintain in good standing, and will cause each of its personnel who perform any part of the Services to have and maintain in good standing, all required licenses, consents, approvals and permits from any person necessary to perform YSU obligations under this Agreement, and YSU will and will cause each of its personnel to comply with all laws, rules, regulations and industry and governmental standards existing in Canada in the performance of YSU’s obligations under this Service Agreement.
The representations and warranties of YSU hereof are in lieu of all other warranties or conditions pertaining to the Services, whether written, oral, statutory or implied, including without limitation, all warranties or conditions of merchantable quality or fitness for a particular purpose.
Indemnity and Limitation of Liability
Client hereby agrees to indemnify and hold YSU and its directors, officers, employees, successors and assigns harmless from and against any and all losses, costs, claims, damages or expenses arising out of Client’s use of the Materials, which is not in compliance with this Agreement.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL YSU BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES EVEN IF YSU FORESEES OR HAS BEEN ADVISED OF THE POSSIBILITY THEREOF INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUES, LOST DATA, LOST REVENUE, FAILURE TO REALIZE EXPECTED SAVINGS OR OTHER COMMERCIAL OR ECONOMIC LOSSES OF ANY KIND. ANY CLAIM FOR DIRECT DAMAGES AGAINST YSU SHALL BE LIMITED TO DIRECT PROVABLE DAMAGES NOT TO EXCEED, IN ANY EVENT, THE AMOUNT PAID BY CLIENT TO YSU HEREUNDER. THE LIMITATIONS AND DISCLAIMERS IN THIS AGREEMENT SHALL APPLY IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION, INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES AND/OR FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN.
Contact Information
For inquiries regarding these Terms and Conditions, please contact us:
- Email: [email protected]
- Phone: 613-402-9780
- Address: Your Success Unlimited Inc., 6310 Frontier Rd, VARS, ON KOA 3H0
- Website: ysu.ca
Last Updated: February 6, 2025