All successful business is about relationships. Your soft skills affect your hard numbers.
The customer experience and relationships are based on all your points of contact and electronic and personal interactions. A good grounding in business etiquette enables you to make clients and colleagues feel valued and respected.Contact us to discuss your needs
Adopt a hosting mindset that sets a welcoming tone
Recover from faux pas (yours and others)
Build rapport, trust and respect with customers and team members
Make customers and team members feel like valued guests
Email Etiquette: identify best practices that can enhance your organization's brand and reputation; avoid practices that can tarnish your image and brand
Essential mobile manners
Social media savvy for business success: do's/don'ts and taboos
Move out of their comfort zone to make connections
Overcome shyness in self and others
Initiate rapport-building small talk and move it to big talk
Smoothly enter and exit conversations
Imagine looking your best, feeling good about yourself and actively promoting the professional image and brand of you and your organization.
Maximize the first impression
Determine your customer’s expectations and dress to meet them
Avoid the 7 common image breakers
Acquire image management tools for situational dressing
Understand why professionals need the skills to convey professional presence remotely.
Maximize the 5 different components of the screen aesthetic.
Adopt hybrid meeting best practices to ensure everyone feels heard and actively engages.
Learn critical verbal strategies to master in person and in a remote environment.
Confidently host others using proper protocol
Understand when and how to get down to business.
Strategically seat themselves and clients/guests to build rapport
Acquire classy ways to deal with faux pas or mistakes
This engaging presentation can enliven a conference meal for audiences of almost any size
Each individual has a distinct personality that sets us apart from others. Understanding our individual temperament patterns and identifying our personal values can help us to be more effective in our relationships, our work, and our life.
Our customized workshops and facilitator training help leaders and organizations in areas such as: